800-551-0488

Lab results are too important to go anywhere else

Beaumont Laboratory

Courier Service

The courier team at Beaumont Laboratory provides secure, reliable and timely transport of the specimens with convenient daily delivery schedule as well as STAT services for the surrounding metropolitan Detroit area.

Beaumont Laboratory Couriers within a 35 mile radius of a Beaumont Hospital will:

  • pick up routine and STAT specimens throughout the day
  • deliver printed reports in the morning (if required)
  • deliver ordered supplies

STAT Testing Requests:

STAT testing is performed only on tests that are on the approved STAT testing menu. When you call for a STAT pick up the customer service agent will need the following information :

  • your account number
  • verification of office location
  • callers name
  • patient’s name
  • tests which are being ordered STAT

A Customer Service Agent will provide a pickup confirmation number.

Beaumont Laboratory has the expectation that STAT testing is completed within 4 hours from the time the call for specimen pick up is made until the result is communicated to the physician.. Please make the call after the specimen is prepared and ready for pick up. All STAT testing results are called to the ordering physician.

Courier Hours:

Monday through Friday: Routines and STAT service: 8 a.m. – 9 p.m.

Saturday: Routines and STAT service: 8 a.m.- 7 p.m.

Sunday: Routines and STATS: 8:30 a.m.- 7 p.m.

Holidays:

No routine customer pickups are scheduled on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • Christmas

If a holiday pick up is needed please schedule a Will Call pickup by contacting a Customer Service Agent. Holiday/STAT pickups are available from 10 a.m.- 4 p.m.

Preparing Samples for Pick-up: Packaging, Transportation and Tracking:

Each patient’s samples must be packaged in a separate specimen bag. Each bag has an external pocket for the requisition. Specimens should be placed in the sealable portion of the specimen bag with the requisition on the outside pocket.

Please fold the requisition so the barcode is visible. This barcode is how the specimens are tracked to the laboratory.

Upon pickup, the courier will scan the barcode so the date and time are recorded. The bar coding system is an important part of our tracking protocol, knowing exactly where your samples are at all times. When the courier returns to the lab, all of the samples will be scanned again to ensure that everything picked up has arrived back in the laboratory.

Samples can leak. Therefore, it is imperative that the requisition forms be placed in the outside pocket of the specimen bag to avoid potential damage and contamination.

All frozen samples must be in their own bag with the requisition so the courier can maintain specimen temperature.

Specimen Storage Temperature

To ensure the highest quality results each specimen should be stored at the appropriate temperature during transport. Transportation temperature information is available in the Lab Test Directory.

Frozen specimens require special attention to ensure they do not thaw.

  • Tests that require a frozen specimen need to be packaged separately with a unique requisition.
  • If the frozen specimen being submitted has been poured over, please label the sample as either “plasma” or “serum.”
  • Frozen containers are available that will allow the sample to stay frozen in the drop box. However, samples should be completely frozen for the frozen specimen container to be fully effective. Frozen specimen containers should be kept in your freezer until use.
  • When frozen samples are put in a lock box, please use a frozen specimen container from the freezer. Place the tube inside the container and rubber band the requisition to the container. It can then be placed it in the drop box. The courier will leave the container for you to put back in your freezer.
  • In extreme temperature conditions or when the specimen is placed in your lock box for an extended period of time, please notify transportation so that we can make the appropriate arrangements to pick up the specimen. 

Transporting fresh tissue samples:

  •  Should be transported in a sterile container and clearly marked “Fresh Tissue” on the container.
  • These samples require special handling. Please call a Customer Service Agent to notify the laboratory that you have a fresh tissue specimen for STAT pick up.

When your courier arrives:

Your courier is linked to the Beaumont Laboratory by Handheld PDA Device equipped with Global Positioning System (GPS) and Mobile radio. Whether you are a routine or Will Call pickup, specimens should be prepared for transport in anticipation of the Courier’s arrival. Using their handheld mobile GPS device, your courier will scan each requisition and record the type of specimens associated with the order. This information allows the lab to track your specimens from the moment of pick up in your office to the time when testing is completed.

Lock boxes and Yellow Flags:

If your office is closed when the Courier arrives the samples will be picked up from the lock box. If the office is closed and the drop box is empty, the courier will leave a yellow flag on the box stating the date and time that they were there.

If there is a flag on your box dated for the current day, and you have specimens that need to be transported to the lab, please call a Customer Service Agent (800-551-0488, Option 1) to schedule the courier to return to your location to pick up the specimens.

All calls to the laboratory for a pickup will be given a confirmation number with a date and time. We recommend that you log that information in your records.

Missed Pickups

If you have specimens that were not picked up in your Lock Box from the previous day or you have specimens you have forgotten to put in the lock box, please call a Customer Service Agent for a STAT pickup. Specimens that are not delivered to the lab in a timely fashion may not be viable for testing. A technical expert will review all late arrivals to evaluate specimens for testing.

What type of pickup do you have?

Routine Pickup

A routine pick up is scheduled based on your office hours and specialized needs. The Beaumont Laboratory Courier Department works directly with you to ensure timely pickup of specimens. This may include multiple pickups based on volume and office hours.

Will Call

Clients that do not have specimens for Beaumont Laboratory on a daily basis should Customer Service in order to schedule a pick up as needed.

How to schedule a pick up

To schedule a pick up call a Customer Service Agent: 800-551-0488, Option 1.  Please have specimens ready for pick up when calling to schedule a pick up.

Courier Service Area

Beaumont Laboratory’s Courier Staff provides laboratory pickup and delivery services for hospitals, clinics and physician offices within a 35 mile radius of a Beaumont Hospital.  If your location is outside the Courier Service area please learn how to ship the specimens to the Beaumont Laboratory. If you need help determining your service area please call 800-551-0488, Option 1.